FAQ

The brown duffle bags are “vegetable tanned leather.” After tanning, there are residue oil spots. The oil treatment is to protect the leather. In the final stage, the hides are sprayed with waxes and a sealant for protection. Leaving oil stains inside the green canvas. This can not be avoided as each bag is hand treated before shipment.

Vegetable tanned leather is a product of animal origin, generally bovine, ovine or caprine hides, by-products of the food industry. In order to make them suitable for craftsmanship, the hides are subjected to tanning, a process capable of stopping their decay and making the leather resistant to wetting, supple and pleasant.
It is defined as “vegetable” because the substances used in tanning (the so-called “tanning agents”) are tannins, natural extracts derived exclusively from vegetable sources such as chestnut and quebracho wood, gall nuts or tara pods.

Vegetable tanning is perhaps the form of tanning that produces the sturdiest leather. It is more sustainable, of a higher quality and gets better with age. It provides great value for money due to its durability.
One of the best features of vegetable-tanned leather is that it develops a patina over time with prolonged use and exposure to the environment. (In other words your bag looks better overtime)
Due to the gentle processes involving several weeks of treatment, the vegetable-tanned leather has a much longer life than chrome-tanned leather.
It is also a fashion classic that never goes out of style.

If you notice your leather starts to dry out, We recommend using a leather conditioning oil. This will hydrate the leather of your bag. Before shipping we treat your bag with leather conditioning so no worries you have a great starting point.

RETURNS/ EXCHANGES OF ITEMS
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at contactus@godsentbw.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from God Is Dope

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.

Please allow 2 business days for order processing and fulfillment. This does not include shipping time. Shipping takes an additional 3-5 business days for delivery. Orders may arrive faster, typically within 3 days from purchase date.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.